Prescriptions can be renewed by phone at our pharmacy. Call 914-556-2511 for free delivery.
Before your appointment
Phone Screening: We will ask you a series of questions related to COVID-19 symptoms to determine if you should be seen via telehealth prior to an in-person visit.
Registration: We will obtain registration information from new patients while scheduling their appointment, before their in-person visit. Once you arrive in the office, its only necessary to sign paperwork and provide us with ID cards.
In the Office
Masks: Everyone is required to wear a mask at all times. This includes drivers, registration staff, medical and dental assistants, providers, housekeeping, administrative staff AND patients. While NYC has removed the mask mandate for schools and some indoor businesses, the mandate is still in place for healthcare facilities. Patients are still required to wear a mask at The Floating Hospital clinics.
Cleaning: We have updated our cleaning protocols. High-traffic/high-touch areas, such as the waiting room and door handles, are cleaned multiple times throughout the day. Shared items, such as pens, are cleaned after each use. If a patient is seen and exhibits indicators of having contracted COVID-19, the room in which they are examined is cleaned and taken out of service for the appropriate amount of time needed for disinfection. Dental rooms will remain vacant for an interval between each patient/family visit due to the nature of the procedures.
Social Distancing: All waiting room seating has been reconfigured to allow for more room between patients and families. In those clinics with smaller waiting rooms, patients are asked not to come into the clinic until called by the front desk. Exam rooms are being used for triage to limit the number of patients sitting in the waiting room. There are socially distanced waiting spots outside the clinic that can be utilized if necessary.
Appointment times: Appointments are being spaced to allow for a better flow of patients and to minimize congestion. You may find that there are fewer appointment slots available at this time.
Waiting rooms: Magazines, books and brochures have been removed from the waiting rooms as potential sources of infection spread. Please inquire with our registration staff about giveaways because these will no longer be sitting out.
Clinical service status
Medical: In-person and telehealth
Behavioral Health: In-person and telehealth
Health Education: In-person
COVID-19 Testing: In-person at all sites
If you have fever, cough, shortness of breath, bodyaches, headaches or diarrhea, please call and request a telehealth visit. Do not come in for a visit without having been screened.
Stay safe, be safe
Stay home if you are sick.
Wash your hands thoroughly throughout the day and keep your home and work environment clean.
Cover your cough or sneeze with a tissue or sleeve.
Avoid touching your face.
Advise your doctor if you have a fever, cough, sore throat or shortness of breath, as these symptoms could be concerning for COVID-19.
Do not use surgical masks or N-95 respirators. These critical supplies must be reserved for healthcare workers and other medical first responders.